Privacy Policy
This policy complies with the Privacy Act 2020 and the Privacy Code 2020.
Who are we?
We are Vending Direct Limited.
What Personal Information We Collect and How We Use It
| Information Collected | Purpose |
| Machine Usage: Name, gender, address, vending records | To track usage, maintain services, conduct research, train staff, generate statistics, and meet legal obligations. |
| Payment Details: Bank account info, account holder name(s), type, balance (security credentials collected but not stored) | To process transactions for vending services and comply with legal requirements. |
| Contact Information: Name, email, phone | To verify identity, provide service notifications, contact users, and share information with marketing partners (with consent). |
| Messages: App communications | To support and assist users regarding vending services. |
| Device Data: Location, IP address, session details, cookies | To secure accounts, enhance service, and ensure compliance. |
How We Collect Information
- Directly from you when signing up for services.
- From vending machine interactions.
- From messages sent to our support team.
- From banks, credit agencies, and public sources to verify identity.
How Your Information is Used
- To provide, improve, and fund services.
- To conduct service and financial audits.
- To verify identity and process payments.
- To share demographic insights (anonymously) for analytics.
- With third-party marketing partners (Google, Facebook, etc.) for promotions.
Where Your Data is Stored
All data is securely stored on Microsoft Azure Web Services, with strict security controls in place.
Your Rights
- You have the right to access, correct, and request a copy of your personal information.
- Requests may require proof of identity and may involve a small administration fee.
- If a correction request is denied, you can request a note to be added to your record.
How Long We Keep Your Data
Complaints
For privacy concerns, contact our support team first. If unresolved, you can escalate to the Office of the Privacy Commissioner at 0800 221 130.
Cookies & Tracking Technologies
We use cookies, web beacons, and local storage to enhance user experience, provide analytics, and support marketing. Third-party cookies (e.g., Google, Facebook) may be used for advertising and analytics. You can adjust your device settings to manage cookies, but disabling them may impact service functionality.
Policy Updates
This policy may be updated periodically. Any changes will be posted on our website.
Contact us
For questions or concerns, contact us at sales@vendingdirect.co.nz.